More doors per manager. Fewer things falling through the cracks.
Pastrata is the operations platform for strata & condo management companies — a portfolio dashboard, one inbox for every building, AI that answers residents from your own documents, and fee collection built for Canadian law.
Self-managed building? Start free — no demo required.
Sound familiar?
Your managers run 12 buildings each — but every morning they check email, a shared drive, a spreadsheet, and three different apps just to know what needs attention. Requests live in personal inboxes. Vendor threads disappear when someone leaves. The same resident question gets answered for the hundredth time.
Pastrata turns that into one tracked, AI-assisted system — so every manager can carry more buildings without dropping anything.
What changes when your portfolio runs on Pastrata
One portfolio view
A dashboard across every building: pending actions, open requests, arrears. One unified inbox with claim-and-assign instead of N mailboxes. Staff see only the buildings they manage.
Portfolio operations →AI that answers residents
eConcierge answers from your building’s own bylaws, documents, and notices — with validated citations. If it can’t verify a source, it won’t say it. Repeat questions stop reaching your staff.
See the AI features →Every dollar collected
Jurisdiction-aware fee schedules, pre-authorized debit, arrears aging with capped late fees, payment plans — and QuickBooks Online sync, so you keep your accounting system.
Payments & collections →Your residents keep emailing. Nothing gets lost anymore.
Software that asked everyone to stop emailing has failed for twenty years. Pastrata makes email the front door: residents email like they always have, vendors work by reply without ever creating an account, and every thread lands in one tracked system.
From: Unit 402 · Cedar Court
“The parkade door is stuck open again…”
No portal, no app required, no retraining. They email the address they already know.
Request · Maintenance · Cedar Court
Parkade door stuck open
Assigned · attributed to Unit 402 · full history attached
Claimed from the unified inbox, prioritized, and visible to the whole team — not buried in someone’s personal mailbox.
Re: Parkade door — Coastal Overhead Doors
“On site tomorrow at 8am, quote attached.”
Vendors never make an account. Their replies, quotes, and invoices attach to the request automatically.
And when you switch to Pastrata, mailbox import turns years of shared-inbox history into searchable institutional memory that feeds the AI — so what your team knows survives staff turnover.
Built for Canadian strata & condo law
US-built HOA suites treat Canadian law as an afterthought. Pastrata is jurisdiction-aware from the ground up — fee calculation, prescribed forms and notices, and meeting governance follow the statute where the building actually is.
Strata Property Act–aware fees by unit entitlement, Form B & Form F, RTB prescribed notices
Condo Act–aware operations, Status Certificates, N-series tenancy notices
TAL prescribed lease notices
Condominium Property Act support on the roadmap
The experience your buildings get
Boards renew with managers whose residents are happy. Pastrata gives every building you manage a resident experience worth talking about in the AGM — without your team doing anything extra.
- Native iOS and Android app residents actually open
- Community feed, polls, and events that keep buildings engaged
- Amenity booking, package tracking, and instant AI answers
- Financial transparency owners can check for themselves
Switching is smaller than you think
No data-entry marathon, no six-month rollout. Three steps per building.
Associate your buildings
Group them under your management organization. Existing councils keep their roles — governance stays where it belongs.
Import your mailbox & documents
Connect the shared inbox and bring years of history in — with a preview before anything is written. Bulk-import leases and units from CSV.
Invite residents
Email invitations with unit and role assignment. The guided onboarding wizard gets a new building live in under 30 minutes.
See it on your portfolio
A 30-minute walkthrough sized to your building count — and you leave with real portfolio pricing.